Pavúk – wine restaurant is a well-known perennial star on the Slovak gastronomic scene. Many awards show its popularity and quality. This restaurant in Modra got the latest award at Gurman Awards 2016 – 3rd place in category Thematic restaurant. This family restaurant focuses on quality cuisine and wines and is located in wine vineyard town Modra. It is a popular stop for domestic and foreign guests.
Guests make mainly telephone reservations. Only a small percentage of guests book a table by means of online reservation widget on the restaurant’s website. When accepting reservations staff has to keep in mind a complicated restaurant floor plan (interior and exterior). They also spend a lot of time with table management (assigning guests to tables according to their number). Waiters focus on the personal approach to customers. Before using BookioPro, Google calendar was used for reservation management.
We really appreciate, that BookioPro is easy, smart and everyone is immediately able to work with it. Possibility of online booking helps waiters with small tasks. We highly recommend BookioPro to other restaurants.
Roman Pavúk, owner
The restaurant needed to have a clearer overview of the reservations. It lacked an effective system that would be able to automatically assign reservation to a table and prevent conflicts (i.e. two reservations assigned to only one table). The restaurant wanted to enable the customers to book a table online, too.
Thanks to the floor plan, BookioPro makes reservation management much easier and more efficient. “Problem with conflict reservations has been solved,” said restaurant owner Roman Pavúk. The restaurant appreciates personalization of the reservations and easy and more personal communication with customers. Staff is happy about labelling the customers. Thanks to these labels, staff knows what customer’s needs and preferences are (allergy, special requests…). Pavúk – wine restaurant considers the function of remembering contacts and all data about customers very important.
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Before BookioPro we were using two reservation books in our restaurant, which slowed down not only our internal communication, but also the communication with our customers. BookioPro helped us to use time more efficiently and thus provide even better service to our customers - either during booking or during their visit in our restaurant. It is a modern and dynamic system, which we intend to continue using for the benefit of our customers.
We wanted to enable our guests the easiest way to reserve a table without phone calls. We also decided for BookioPro because it is not just a sales tool, but a comprehensive reservation system which is unique in the Czech Republic.
Jan Turek, co-owner
BookioPro greatly simplifies our bookings. Guests can book a table online, thus we can accept more bookings and we have a better overview. The number of calls decreased, so the staff can focus more on serving customers.
Július Beláň, manager
Bookio
